Your rights as a consumer, enforced with clarity
When you purchase a product, sign a service contract, or book a trip, you expect the terms to be fair and your rights to be respected. But when things go wrong – a defective product, an unfair clause, or a refund refused – it helps to have clear legal support.
At Lex Thielen & Partners, we help individuals in Luxembourg assert their rights under national and EU consumer protection law. Whether the dispute involves a local business or an international retailer, we work to resolve issues efficiently, professionally and with your interests in mind.
Our Consumer Protection Services
- Advice on Consumer Contracts
We assess the fairness and validity of contracts for goods, services, travel, utilities and subscriptions. We identify illegal clauses and help you take informed action. - E-Commerce and Distance Selling
Support for consumers affected by online fraud, non-delivery of goods, incorrect returns processing or refusal to respect the cooling-off period under the EU Consumer Rights Directive. - Claims for Faulty Products or Services
We support clients seeking redress for defective goods, poor service delivery, and breaches of statutory warranties. This includes issues under Luxembourg’s civil code and EU consumer sales rules. - Package Travel and Passenger Rights
Legal help in cases involving delayed or cancelled flights, misrepresented travel services, and compensation under EU regulations for air, rail or maritime travel. - Unfair Commercial Practices
We advise on misleading advertising, aggressive selling tactics, hidden charges, and breaches of the Unfair Commercial Practices Directive. Where needed, we pursue formal complaints or civil claims. - Disputes with Financial and Insurance Providers
We handle claims involving consumer credit, hidden fees, abusive lending terms, or unfair insurance refusals. - Formal Complaints and Litigation
We help you raise complaints to the Luxembourg Court or, if necessary, represent you in mediation or court proceedings.
Why Clients Choose to Work With Us
We explain your rights in plain language and help you assess the practical and legal paths available, from refunds to compensation and formal proceedings.
Our team has extensive experience in handling a wide range of consumer claims, including travel disruptions, faulty products, and unfair financial terms.
We aim to resolve matters quickly and constructively. If informal resolution is not possible, we are fully prepared to take legal action.
As a Luxembourg-based law firm with multilingual capabilities, we guide both local and cross-border clients through the resolution process with clarity and care.